Ongoing Technical Support

Submit your ticket through the available channels.

We will address it using the hours from the package you've chosen, based on the response time defined.

We identify improvement opportunities to harness the full potential of HubSpot and optimize ongoing processes.

Access to monthly technical support desk

Submit your ticket detailing your challenge. We take care of reviewing, prioritizing, and resolving it for you.

HubSpot technical issue resolution

Need help with HubSpot? We know how: database issues, workflow functioning, custom report creation, object creation, form adjustments, use of HubDB, advanced settings, and more.

Support for your website on HubSpot or WordPress*.
*Charged separately.

No need to worry about technical updates like website downtimes, plugin reviews, patches, or performance in terms of speed and neither about preventive and corrective maintenance.

Why They Chose Ongoing Support:
How We Helped:
Outcomes Achieved:

North Star Commercial needed more than a one-off setup. As a non-technical team facing high rotation, they struggled to maintain consistent HubSpot configurations and quickly onboard new team members. They required ongoing, hands-on technical support to update workflows, optimize dashboards, and ensure their website and CRM stayed aligned with their evolving business needs.

We started by extending their initial onboarding with targeted, technical support sessions. Our experts conducted weekly follow-up meetings and sprint reviews, focusing on updating workflows and refining dashboard setups. Additionally, we provided quick-turnaround training sessions to empower new team members and maintain continuity despite the high rotation.

Faster Onboarding: New members were quickly brought up to speed, reducing downtime.
Enhanced Efficiency: Improved workflows and optimized dashboards led to better resource allocation and smoother lead management.
Sustained Growth: Ongoing support ensured that their HubSpot setup evolved alongside their business, maximizing the tool’s benefits over time.

Why They Chose Ongoing Support:
How We Helped:
Outcomes Achieved:

XYZ Storage required frequent adjustments to workflows and forms and the need for a clean, organized database. They looked for a partner to act as their in-house HubSpot expert, ensuring every change was thoroughly tested and seamlessly integrated.

We took a hands-on approach by implementing a dedicated support system that included regular weekly sprints and follow-up meetings. Our team utilized a Sandbox environment to safely test any changes before going live, ensuring risk-free enhancements. This methodical process not only maintained clean properties but also streamlined their workflow configurations.

Dedicated CRM Management: A consistent, expert-driven process ensured their CRM remained accurate and effective.
Risk-Free Enhancements: Testing in the Sandbox provided confidence and stability, preventing disruptions in the live environment.
Optimized Processes: Improved time management and resource allocation, empowering the team to manage leads and tasks more efficiently.

Transparent

Communication:

We keep you in the loop with weekly follow-up meetings, clear timelines, and detailed sprint reviews. Our approach ensures you always know what’s happening and what’s next.

Meticulous

Attention to Detail:

We dive deep into every aspect of your HubSpot setup, leveraging all available features to fine-tune your system and ensure every configuration aligns with your business needs.

Structured

Project Management:

From the initial HubSpot audit to task prioritization and regular sprints, our organized processes save you valuable time and resources driving continuous improvement.

What’s included?
Hands-on asset creation: landing pages, workflows, sequences, etc.
Multidisciplinary team that knows you (CRM, Ads, and SEO specialists, developers, marketing strategists, and more.)
One point of contact that knows your business
Proactive optimization planning
Assistance in case of any issues
CRM audit report